Aman Sinha

Lead Digital Product Manager • CCIE Collaboration (#55471) • Azure Architect Expert • PMP • Bengaluru, India

Professional Summary

Product-driven Collaboration & Customer Experience leader with 14+ years in enterprise voice transformations using Cisco Collaboration (CUCM, Webex, Expressway, Contact Center). I align stakeholders, ship outcomes, and automate at scale across global environments.

Experience

Lead Digital Product Manager (official designation: Lead Infrastructure Engineer) — Wells Fargo

Jan 2024 – Present

Own roadmap & backlog for enterprise voice (CUCM, Webex, Expressway, SBCs).
Drive OKRs, quarterly planning, stakeholder alignment across operations, security, and business.
Shipped automation for site builds & migrations; reduced delivery time and change failures.
Led hard-phone reduction & conferencing optimization; improved CX and reduced costs.

Unified Communications & Collaboration Engineering / Program Delivery — Cisco / AT&T / Dimension Data / Birlasoft / TCS

Prior experience

Built and migrated CUCM clusters globally; Expressway, Unity, CER, SIP trunks, SBCs (Ribbon/Cisco).
Greenfield rollouts, relocations, and decommissions with UAT and cutover leadership.
Automation with Python and CI/CD; proactive monitoring and compliance.
Partnered with cross-functional teams for risk control, DR, and global standardization.

Projects

Seekhu.com: AI-powered learning platform to generate personalized lessons & quizzes using GenAI. — Demonstrates product thinking, prompt design, and shipping a full-stack MVP.
CUCM Site Build Automation: Python + APIs to template and provision CUCM builds and bulk configurations. — Cut provisioning time; fewer manual errors; repeatable rollouts.
Webex Migration Program: Migrated legacy endpoints and conferencing to Webex, aligned global policies. — Higher call quality and 50%+ reduction in conferencing spend.

Skills

Product

Roadmaps, Backlog Prioritization, Stakeholder Management, Agile / Scrum / Kanban, OKRs, Budgeting

Unified Communications

Cisco CUCM, CER, Unity, Webex (On‑prem/Cloud), Expressway, Jabber, SIP Trunks, SBCs (Ribbon/Cisco)

Cloud & Automation

Azure Architect, GCP Associate, Python, GitHub Actions, CI/CD, IaC basics

Leadership

Cross‑functional Coordination, Risk & Compliance, Vendor Management, Training & Enablement

Tools

Jira, Azure DevOps, Confluence, Git, Postman

Certifications

CCIE Collaboration (#55471), PMP, CSPO, Microsoft Azure Solutions Architect Expert, Google Associate Cloud Engineer, ITIL Foundation