Profile
Own global enterprise products at the intersection of customer experience, automation, platform modernization, governance, and data. Experienced leading without direct authority across engineering, operations, security, compliance, vendors, and senior stakeholders.
Experience
Wells Fargo
L2 Product Owner · Lead Infrastructure EngineerJan 2024—Present- Own product strategy, roadmap, modernization, and global delivery for an enterprise communications platform supporting 200K+ endpoints and 34M+ monthly voice minutes.
- Align priorities across eight global teams and 100+ engineers; partner with business, engineering, architecture, operations, information security, compliance, and vendors.
- Lead automation-first initiatives delivering $6M+ in annual savings; partnered across the bank to enable $2M+ cost avoidance and retire 55K+ legacy devices.
- Built usage-analytics and chargeback frameworks that reduced invalid billing from 8.5% to 4.1% and improved financial transparency.
- Lead next-generation zero-touch provisioning and AI-powered request orchestration using chatbots, APIs, and Model Context Protocol.
Wells Fargo
L1 Product Owner · Senior Infrastructure EngineerJan 2022—Dec 2023- Provided product direction and prioritization across architecture, engineering, automation, and compliance teams.
- Replaced third-party reporting with in-house observability across ~200K devices, enabling ~$2M in contract savings.
- Delivered collaboration infrastructure across four clusters and ~100 virtual machines; presented the solution at Tech Spotlight 2023.
- Submitted four patent ideas, authored three whitepapers, and facilitated team ideation that produced four additional whitepaper submissions.
Birlasoft
Technical Specialist · Product Owner for VoiceApr—Dec 2021- Partnered with the Head of Network Voice to drive priorities and delivery.
- Improved conferencing experience, reduced resource use by 50%+, avoided ~$200K in refresh cost, and led a multi-datacenter platform upgrade.
AT&T Communications Services
Technical SpecialistJul 2018—Mar 2021- Delivered 20+ global greenfield, relocation, decommissioning, and regulatory infrastructure programs.
- Automated data collection for site surveys, reducing lead time by 40%, and led voice engineers in India.
Cisco Systems
Consulting EngineerAug 2016—Jun 2018- Designed and validated collaboration platforms for Tier-1 banking customers and built a lab datacenter from the ground up.
- Automated virtual-machine deployment with Python and received an amaze1 award for solution validation.
Dimension Data
Senior Network Engineer — VoiceFeb 2015—Jul 2016- Led critical incident response and root-cause analysis; received a quarterly performance award across a ~60-person engineering organization.
Tata Consultancy Services
Presales · Systems EngineerJul 2011—Jan 2015- Built product proposals, proofs of concept, solution designs, RFP responses, architecture narratives, staffing estimates, and project plans for collaboration platforms.